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By that point, however, you might not be feeling warm and patient.Usually, the person absorbing your frustration is in the Philippines—the call center capital of the world.Once a month in this American-owned call center company, there is a meeting to celebrate every birthday from that month If the Philippines wants to handle these complicated tasks, however, it will need better-educated workers with excellent language skills—and that requires investment.
They work opposite shifts for the same call center, so they don't see each other much, but their schedules enable them to spend more time with their kids.That’s where he got the idea to travel to the Philippines and photograph some of its 1.2 million call center employees. These people have starting salaries of around 0 a month, significantly higher than the minimum monthly wage for service industry workers, which is around 5.“[Filipinos] stop studying, and they stop doing their degrees, because they know they can earn more in call centers,” Matos says. Across the globe, companies are automating more and more low-skilled tasks, such as data entry, that do not involve direct interaction with customers.Customer service agents work by email for a North American account for a company competing with Uber on April 14 in Manila.As these workers only help customers by email, they don't need to work at night and can have a normal work schedule, unlike many others doing similar work.
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But Hernandez pointed out that most businesses in the Philippines have evolved past low-skilled tasks.